So I got a call from Raj at Telstra Complaints yesterday. They’re dropping the two hardware charges ($399 a piece) and the early termination fee ($341). He didn’t mention the month of wireless access I was charged for (incorrectly) so I’ll have to chase that up. All things considered though, I am grateful for the quick response (despite the last post, the complaint was only sent less than a week ago). Good to know there are still some elements at Telstra interested in good customer support… unless of course it was more a matter of “just give him what he wants, it’s not worth being dragged to the TIO”. But… grateful nonetheless.
Don’t look a gift horse in the mouth, as they say.
VICTORY IS MINE!!
